PAYMENT INFORMATION
Delivery charges for orders from the Online Shop?
We offer free standard shipping on all orders. Expedited options are available at checkout for an additional fee.
How long will delivery take?
Standard shipping typically takes 7–12 business days. Delivery times may vary by destination and customs processing.
What exactly happens after ordering?
After placing your order, you’ll receive a confirmation email. Once shipped, a tracking number will be emailed to you.
Do I receive an invoice for my order?
Yes, an invoice will be automatically sent to your email once your payment is successfully processed.
SHOPPING INFORMATION
When the order payment is taken of my bank account?
Payment is processed immediately after you place your order. You’ll receive a confirmation email once the transaction is successful.
What should I do if I receive a damaged or wrong product?
Please contact our support within 7 days of delivery with photos of the item. We will resolve the issue with a replacement or refund.
Can I change or cancel my order?
Orders can only be changed or cancelled within 1 hour after purchase. Please contact us as soon as possible if needed.
What is "package tracking" in my orders?
Tracking allows you to follow your package in real-time. Once your order ships, you will receive a tracking link via email.
